Price protection is only available for up to 10 units of a particular product. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Contact Center at 180 to request a refund or credit of the difference between the price you were charged and the current selling price. Additional information about pricing and sales tax is available on the Payment & Security page. With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. and it’s not nice.įor complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page. As an exception, you may return Apple-branded software if you do not agree to the licensing terms however, you may not retain or otherwise use any copies of returned software. Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. If you do not disable these features prior to returning your device, Apple may refuse the return or exchange. Apple provides security features to enable you to protect your product in case of loss or theft.The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program and any Apple Developer products. Products can be returned only in the country or region in which they were originally purchased.Please also note that we only remit refunds domestically and cannot remit refunds outside of Singapore. However, please note that we will only remit refunds to a Singapore bank account where the name of the bank account holder matches the payor’s name/information. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. Please contact your provider for more information.įor any other undamaged product (not purchased in volume), simply return it with the original receipt (or gift receipt) and original packaging within 14 days from the date you received the product. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. In that unlikely event, we invite you to review the following terms related to returning a product.įor iPhone returns (not purchased in volume), you may return your undamaged iPhone with its included accessories within 14 days from the date you received the product. We understand, however, that sometimes a product may not be what you expected it to be. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store.
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